Shipping Policy
Shipping Policy
Free and Insured Shipping
At novafinds, we offer free and insured shipping on every order to Europe and Canada.
Order Processing Time
Orders are processed within 2–3 business days after your payment is confirmed.
Please note that orders are not processed or shipped on weekends or holidays. During high-demand periods, processing times may be slightly longer.
Estimated Delivery Time
Estimated delivery time is 8–12 business days after your order has been processed and shipped.
Please note that delivery times are estimates and may vary depending on your location, product availability, supplier handling times, customs procedures, carrier delays, weather conditions, holidays, or other circumstances outside of our control.
Shipping Destinations
We currently ship to Europe and Canada.
If your country or region is not available at checkout, it means we currently do not offer shipping to that location.
Tracking Information
Once your order has been shipped and the supplier provides a tracking number, we will send you the tracking information by email.
Please allow some time for the tracking information to update after it has been provided, as carriers may take a few days to display tracking activity.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges required by your country or local authorities.
These charges are not included in the product price and are the responsibility of the customer, unless otherwise stated at checkout.
novafinds is not responsible for delays caused by customs procedures, inspections, or import regulations in your country.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for orders delayed, lost, returned, or delivered to the wrong address due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us immediately at novafindsstore@outlook.com. We will do our best to help, but we cannot guarantee changes once the order has been processed or shipped.
Lost, Delayed, or Damaged Packages
All orders include insured shipping.
If your order is significantly delayed, lost in transit, or arrives damaged, please contact us at novafindsstore@outlook.com with your order number and, if applicable, clear photos or videos of the damaged item and packaging.
We will review the issue and provide a suitable solution, which may include a replacement, refund, or another resolution depending on the situation.
Multiple Packages
Some orders may be shipped in separate packages, depending on product availability and supplier fulfillment. If this happens, you may receive more than one tracking number and your items may arrive at different times.
Contact Information
If you have any questions about shipping, delivery, or tracking, please contact us at:
novafindsstore@outlook.com